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Warranty & Returns

Check out our QUALITY and SAVINGS versus Tepur-Pedic®

Return Policy For Mattress and Topper

 

60 Night Sleep Trial Guarantee

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60 Day Guarantee starts from the ship date. Just email us for a return merchandise authorization RMA number before returning your item. (A MUST), If a return is made, there will be a 100% refund, minus any S&H charges. The mattress must be returned in a like new condition. Returns must be in sanitary condition and not have any tears, punctures, stains or odors. We will also need a copy of the original packing slip received in the package which contains the date of purchase.

Mattress Warranty

20 Year Limited Warranty

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Mawandpawsbargains, guarantees that your mattress will be repaired or replaced at our option, should it be determined to be defective because of faulty workmanship or manufacturer's defects during the first ten (10) years of the warranty, excluding specific limitations outlined herein.

It is understood by the purchaser that this warranty does not include a normal increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the mattress. This warranty covers deterioration in the cell structure of the materials that may cause the mattress to have a visible indentation greater than 1 inch during the first ten (10) years of the warranty or greater than 1.25" during years 10-20, not caused by a sag in the foundation, box springs, adjustable bed, or platform. If such defects occur during the first ten (10) years of this 20 Year limited warranty we will, at our option, repair or replace the mattress. We will replace the mattress at a prorated charge to you from years 11 to 20. During the first year of the prorated 10 Year period, (year 11) the prorated replacement charge will be fifty (50) percent of the original purchase price. The prorated charge will increase by five (5) percent for each subsequent year of the prorated period. The customer is required to email us for an RMA# "a must" and pay the return shipping.

Topper Warranty

3 Year Full Warranty

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3-Year Full Warranty to the original purchaser only that this topper is free of defects in material and workmanship for a period of 3 years from its date of purchase. This warranty covers any deterioration in the cell structure of the material that causes the topper to have a visible indentation greater than one inch. Just email us for a return merchandise authorization RMA number before returning your item. (A MUST), The topper must be returned in a like new condition. Returns must be in sanitary condition and not have any tears, punctures, stains or odors. We will also need a copy of the original packing slip received in the package which contains the date of purchase. Buyer is responsible for return shipping.

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